1. Is membership registration free?
Yes. You log in using your existing account, read the rules, and agree to join. Welcome points are issued once per account when this feature is active.

2. Are points in the wallet actual money?
No. Points are used for order discounts according to program terms and cannot be withdrawn, transferred, or used to pay for shipping fees.

3. Why does a 440,000 VND order expect to earn 740 points?
For Member Tier Xanh with no other offers, this order earns 440 base points plus 300 bonus points for reaching the 299,000 VND milestone. Each order qualifies for only one highest milestone bonus.

4. Do I need to manually confirm delivery to receive points?
No. OPODIS automatically confirms when your order is delivered. Purchase points remain pending for 168 hours from confirmed delivery time, not from the order date.

5. Why can’t I use all of my available points?
Points may be pending, held for another active order, expired, or subject to reconciliation. Point redemption per order is also subject to minimum order requirements and benefit caps.

6. Do purchases via Zalo or phone call earn points?
Yes, provided that OPODIS customer support creates and finalizes the order under your registered membership account on the website system. Orders placed on e-commerce marketplaces are not yet eligible.

7. Can I use discount vouchers together with points?
Yes, as long as each offer meets its individual conditions and total benefits do not exceed the max cap. Each order allows a maximum of one merchandise discount code and one shipping voucher; two coupons of the same type cannot be combined.

8. Can I edit my date of birth?
Date of birth is optional and locks after your first save. If entered incorrectly, please contact OPODIS for verification and manual update with audit history.

9. Why haven’t I received a birthday voucher this month?
Birthday vouchers are issued on the 1st of your birthday month if your birth date has been registered for at least 30 days and the benefit is active. Vouchers are not issued retroactively or upgraded if tier status changes mid-month.

10. Who should I contact if my points or benefits are incorrect?
Please contact OPODIS through our official support channels on the website, providing your order code and issue details. Do not share your password or verification codes.

11. Can I leave the membership program?
Yes. Open OPODIS Member and read the Leave Program section before confirming. Remaining points and vouchers will become invalid; your shopping account itself will not be deleted.